Logistics & Customs Compliance Manager

Location: New York, New York
Department: Regulatory
Hours: 40+

Founded in 1997, Maesa provides innovative, high quality exclusive beauty products, driving value and differentiation for retailers and brand owners. Maesa operates three categories of business – exclusive brands for mass and drug retailers, private label for specialty retailers and outsourcing for beauty brands. Maesa partners with over 80 global customers such as Elizabeth Arden, L’Oreal, Parlux, Ralph Lauren, Sally Beauty, Target, Banana Republic, The Body Shop, Ulta, Walmart, and Zara. Launching over 3,000 proprietary products a year, Maesa delivers proprietary design, product development, speed-to-market, cost savings, and resource efficiencies. With offices in New York, Los Angeles, Paris, Vienna, Dubai, Hong Kong, and Dongguan, Maesa employs over 250 team members worldwide with over 110 employees in the US.

The Logistics Manager-Import is responsible for the planning, organizing and completion of the domestic and international logistics and distribution operations for their respective accounts. This position must work closely with internal departments to ensure that all customer requirements are filled in a timely and accurate manner.


  • Coordinate Container deliveries
  • Review Import Documents from international suppliers for accuracy and conformance with tariff and U.S Customs regulations
  • Establish and oversee an internal custom/trade compliance program to meet CBP requirements
  • Classification of products, including requests for binding rulings
  • Develop and maintain communication with brokers, freight forwarders, US customs, and other government agencies to ensure compliance with customs and other government agency rules, regulations, and law
  • Provide accurate and timely responses to Customs inquiries and requests for information
  • Assist international team with any customs, brokerage or daily issues
  • Review and audit, and ensure accuracy of entry documentation including invoices, packing lists, Bills of Lading, specification sheets, duty drawback etc. in accordance with customs record-keeping requirements
  • Forward Import Documents to Custom Brokers
  • Review charges for each containers against quoted rates
  • Prepare and maintain import document folders in conformance with U.S. Customs record retention requirements
  • Insure that Freight Forwarders have properly filed complete documents with U.S Customs
  • Assist other departments by providing rates, transit times and country of destination document requirements
  • Maintain accurate Open Order Logs and issue weekly status updates to respective departments
  • Communicate in a timely manner regarding problems in satisfying customer orders on time
  • Ensure that production orders are scheduled for timely delivery to meet start ship date on accounts’ orders
  • Commit product to sales orders for rush and/or special orders as needed and coordinate between Sales and Shipping
  • Expedite production needed for orders from factories/QC/outside repair facilities as required
  • Submit committed orders to vault for picking and confirm that they are picked complete and in a timely manner
  • Ensure that all orders are tagged as required by the account and that any special shipping instructions are on the order and communicated to Shipping
  • Maintain account customer profiles to ensure that all shipping/tagging/payment, etc, directions are understood and followed
  • Settle customer disputes. Disputes include overages, shortages, shipments to incorrect locations, etc.
  • Monitors shipment status and discrepancies and works with customer to provide timely solutions


  • Experience in logistics, operations, inventory management in beauty/cosmetics industry
  • Experience with customs entry is a plus
  • Excellent verbal and written communication skills
  • Minimum of 2 years’ experience in a transportation discipline
  • Must be literate in freight regulations, international shipping requirements and NAFTA
  • Must have excellent organizational skills for record keeping
  • Computer Skills: Excel and Word
  • Preferred – Customs Broker License but not required